TERMS & CONDITIONS

TERMS & CONDITIONS

PROTECTION OF PERSONAL DATA

Koboloi.gr created this website with the sole purpose of serving its customers.
The koboloi.gr website is simple and user-friendly and has been designed to meet the
specific needs of each user. In order to achieve the best service for you, it is important
that you, our customer, understand that you must provide us with specific
information regarding the processing of your order which is guarded by us.
This Privacy Statement describes the method of collecting data
from our website and the use of this data by us.
This Privacy Statement relates exclusively to your personal data,
which you provide to us during your orders on this website.

GENERALLY

The information provided voluntarily by the users of the mentioned website,
is used by our company in order for its users to have direct and effective communication
with the store, to be provided with answers to specific questions they ask and finally to
be served and executed the orders.
The information collected through the website
is intended to measure its traffic number,
determine customer requirements for more products and
facilitate transactions with our company.
Koboloi.gr does not distribute to any other organization or partner that is not
connected to it, the email addresses, or any other information concerning its users
and customers.

COLLECTION OF INFORMATION

Koboloi.gr designed its website so that its users can visit it without having to reveal
their identity unless they wish. The visitors of our website are requested to provide us
with their personal data only in case they want to order a product (s),
to register on our website and / or to send an email to koboloi.gr.

USE OF INFORMATION

Koboloi.gr collects three types of information about users: (1) information that the user
gives us when registering as a customer,
information that the user gives us in order to execute his order from koboloi.gr,
information that the user gives us in participations of competitions that take place
from time to time. When filling out any order form on our website, you will be asked for your name, address, postal code of your area, your email address, your phone number, credit card details, how to pay for the order. Additionally, you may be asked for more specific information, such as shipping details of an order, invoicing details or details about the offer you have requested.
Koboloi.gr makes use of the information you give us during the electronic sending of
the form, in order to contact you regarding (i) the delivery of the order at your place,
for confirmation and identification of the customer in any necessary case,
for new or alternative products offered by the company,
special offers of the company, (v) receipt of gifts after a lottery.
You can choose whether or not you want to receive such communications from koboloi.gr
by sending your request via e-mail to info@koboloi.gr

ACCESS TO INFORMATION

Each execution of the order requires the collection of personal data,
for delivery or reservation of an order. Also, the use of a credit card,
for the debit of which proof of identification of legal holder is required for the
first and only time is ensured in each case. Any supporting document and document certifying and declaring the identity of the customer remains strictly confidential and is checked only by the responsible department of koboloi.gr.
The submission of your personal data by you means that you consent to this data being used
by the employees of koboloi.gr for the reasons mentioned above. Koboloi.gr requires its
employees and the maintainers of its website to provide its customers with the level of
security mentioned in this Privacy Statement.
In no other case can koboloi.gr share your personal information with others without your
prior consent, unless this is required through legal channels.
Please note that under certain conditions permitted or required by law or court order,
the collection, use and disclosure of your personal data,
which has been collected online without your prior consent (for example in case of a court decision).

COOKIES

Koboloi.gr has the ability to use cookies as part of the facility and operation of services
through its website. Cookies are small files (text files), which are sent and stored on
the user’s computer, allowing websites such as koboloi.gr to operate smoothly and without
technical anomalies, to collect multiple user options, to identify frequent users ,
to facilitate their access to it, and to collect data to improve the content of the website.
Cookies do not cause harm to users’ computers or to the files stored on them.
We use cookies to provide you with information and to process your orders and
each time you exit the site they are automatically deleted.
You must keep in mind that cookies are absolutely necessary in order for our website to
function properly and smoothly.

List of mandatory cookies

The following cookies are necessary for proper operation

of the online store

wordpress_ [hash]:
saves authentication at login.
Authentication details include the username and duplicate copy of the password.
However, this use of the cookie is limited to the area of ​​the admin console,
the “backend” control panel (contains all the elements of the site that are not
visible to the ordinary user, ie the “visitor” and the “client”) of the site.

wp-settings- {time} – [UID]:
Used to customize the display of the admin interface and the site interface.
The value represented by [UID] is the individual user ID stored in the user database table.

wordpress_test_cookie:
checks if cookies are enabled in the browser to provide the appropriate experience
to the user or users. This cookie is used in the interface, even if you are not logged in.

wordpress_logged_in_ [hash]:
is used to indicate when you are logged in and who you are. This cookie is kept on
the front of the site when you are logged in.

woocommerce_cart_hash:
Helps WooCommerce (a Worpress CMS add-on that converts Wopresss into an online store)
determine when cart contents / data change.

woocommerce_recently_viewed:
Activates the “Recently viewed products” gadget ΄.

woocommerce_items_in_cart:
Helps WooCommerce (a Worpress CMS add-on that converts Wopresss into an online store)
determine when cart contents / data change.

viewed_cookie_policy:
is used to check if the user has given their consent to the use of cookies.
This is done by loading the scenarios you want to block until you get the user consent. The add-in also records the cookies used by the website and displays a list via a shortcode that you can enable or disable cookies.

cookielawinfo-checkbox-necessary:
Records the default button status for the required cookies.
It works in coordination with the main cookie, that is, view_cookie_policy.

cookielawinfo-checkbox-non-necessary:
Records the default button status for unnecessary cookies.
It works in coordination with the main cookie, that is, view_cookie_policy.

List of optional cookies
There are no optional cookies

CORRECTION AMENDMENT OR DELETE OF INFORMATION.

Koboloi.gr allows its users to correct, change, supplement or delete data and information
submitted to the company. If you choose to delete information, koboloi.gr will act to
delete this information from its files immediately. For the protection and safety of the
user, koboloi.gr will try to make sure that the person who makes the changes is indeed the
same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question, contact koboloi.gr via e-mail at info@koboloi.gr.
The change or correction of your personal data can also be done through the registration
page of koboloi.gr. Please note that we will do everything possible to protect your
personal data, but the protection of your password on our website is up to you.

SECURE TRANSACTIONS

Koboloi.gr is committed to ensuring the security and integrity of the data it collects
about the users of its website. Koboloi.gr has adopted procedures that protect the
personal data that users submit to its website or provide it by any other means
(eg by telephone). These processes protect users’ data from any unauthorized access or
disclosure, loss or misuse, and alteration or destruction. They also help to ensure that
this information is accurate and used correctly.

PERIODIC CHANGES

Koboloi.gr continuously expands, updates and improves its website,
and the related products and services, will update this policy.
We recommend that you read this procedure at regular intervals to be informed of any
changes to the content of this privacy policy. This policy will be modified from time
to time without prior notice to users.

ACCEPTANCE OF THE PRIVACY PROTECTION PROCEDURES

Koboloi.gr if you use this website you accept and consent to this Privacy Statement that
has been announced through it.

DELIVERY / SHIPPING
Product delivery – Sending documents
The products purchased by the Customer will be delivered to the address which
the Customer declares at the time of registration as the receiving address. A copy of the sales invoice and the delivery note will also be delivered to the Customer. Deliveries will be made on receipt, signed by the recipient on the relevant documents.
Delivery within the Greek Territory
koboloi.gr will make the deliveries of the products through the courier company
ELTA Courier.
Delivery may be delayed: a) During periods of high traffic b) Due to adverse
weather conditions c) In case of force majeure
In case the payment method is cash on delivery, the shipping cost is ___ € with
ELTA when the total order amount ranges from ___ to __ euros and ___ € when the total order
amount is over ___ €.
In the payment by cash on delivery, the customer is charged with the amount of € ___

 

RETURN AND CHANGE POLICY

Cancellation of order before delivery (right of withdrawal before delivery)
The Customer has the right to cancel the order, ie to cancel the purchase transaction before receiving the purchased products. In this case, the Customer sends a cancellation statement to koboloi.gr to the email address info@koboloi.gr. Koboloi.gr will accept the cancellation and will refund the price to the customer by crediting his credit card only if the (purchased) product / s (purchased) products have not been delivered to the courier company for delivery to the Customer.
If they have already been given to the courier company, then the cancellation will be considered as return of the products under the following conditions.
Change of products after delivery

If the Customer is not satisfied with the purchase made, he has the right to request the change of the purchased product. In this case, the Customer can send an email to koboloi.gr to the above mentioned email address, info@koboloi.gr and contact by phone at 2752022324, requesting the change of the product with another product of his choice.
For replacement of a non-faulty, non-damaged or generally non-defective product, the customer bears the costs of sending the return (courier, transport, mail or other), which will be done at his own risk.

Changes will not be accepted for products sold at a discount at the time of purchase.

If the new product has a higher price than the returned product, then the Customer will be notified electronically, by e-mail, to proceed with a new payment process (for the payment of the difference). The e-mail will contain a link to the payment website of this website, through which the Customer will enter all the necessary payment information in accordance with the terms below. If the new product has a lower price than the returned product then koboloi.gr will credit the Customer for the difference according to what is listed below.
Return of Products after delivery (Right of withdrawal after delivery)

If the Customer is not satisfied with the purchase made, he further has the right to return the product he will buy and request a refund of the price paid as provided by Greek legislation for consumer protection (right to withdraw from a sale). In this case, the Customer sends via e-mail a message / e-mail to koboloi.gr to the email address noted above info@koboloi.gr and contacts by phone at 2752022324, requesting the return of the product in exchange for a refund of the price paid.
For the return of an incorrect, undamaged or generally non-defective product for the purpose of a refund, the customer bears the costs of sending the return (courier, transport, postage or other), which will be done at his own risk.

Deadline for change or return of products
Any request for change or return of product must be sent within 15 full days of receipt of the product. Requests for change or return of products after the period of 15 full are accepted only in case of defective products according to Greek law, based on the provisions applicable to sales contracts.
Terms and conditions for the validity of a product change or return

Return or change the entire product
Both the right to change and the right to return the product (right to withdraw from the sale) apply to the entire purchased product and can not be exercised on only part of the product.

Condition of returned products
The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned at the customer’s expense. Products must be returned (for a refund or change) to their original condition, complete and intact and their original packaging must not be unsealed.

Sending the products to koboloi.gr
The shipment of products to be returned or exchanged within Greece is free only through the same courier company with which the product was shipped for the first time. In case of sending the product for return or for exchange with another courier company, the customer will be charged the shipping costs.

The Customer sends by e-mail a message / e-mail to koboloi.gr to the e-mail address noted above info@koboloi.gr and contacts by phone at 2752022324, requesting the return or change of the product. The shipping cost of the to be returned or to change products outside Greece is undertaken by the customer.

For each product that is returned or for which a change is requested, the Customer must include when sending a copy of the receipt of the original

en_GBEnglish (UK)